The suspicious call from "your bank"
Learn how to identify a fraudulent call and avoid falling into the scam.
CaixaBank (Go to home)
How to identify a scammer who claims to be calling from your bank
Can my bank call me?
Yes, for many reasons. Some examples:
- To make an appointment with your advisor.
- To confirm, for security reasons, a transaction from your online account.
- To let you know that you have a card waiting for you at the branch.
Can they pass off as a CaixaBank employee?
Yes, fraudulent calls (vishing) are increasingly sophisticated, and cybercriminals use various strategies to deceive:
- They fake the phone number (Caller ID Spoofing) so it looks like it's from CaixaBank.
- They leverage their knowledge of digital banking to guide you through the menus and achieve their goal.
- They use compelling arguments, such as helping you challenge a fraudulent charge.
How will they try to scam you?
Scammers follow a plan to get your confidential data or manipulate you into making a transaction in your account.
- They make you believe you're returning a payment, but you're actually making it.
- They request an immediate deposit through Bizum or at an ATM.
The scam of the ATM withdrawal with a code
CaixaBank lets you take money out with a personal code, but scammers use it to deceive.
- They warn you about a suspicious withdrawal and ask you to cancel it.
- They guide you to create a new withdrawal.
- With the code you give them, they withdraw the money.
Do you think you may have been a victim of a scam?
Scams are often disguised as emergencies or threats. Be especially wary of any urgent requests for details or payments.
Keep calm, use your common sense, and if you think you might be a victim of fraud, get in touch with CaixaBank immediately through the official channels: Wall or by calling 938 87 25 25.