Close the CaixaBankNow app and reopen it. You will have to download the mobile payment card again.

Try moving your mobile slowly over the POS terminal. Some mobile phones have a weaker NFC signal and it may take a few seconds to read your card.

Mobile payment replaces the card PIN with your mobile's security method (fingerprint, facial recognition, pattern or PIN), which is a much more convenient and secure system.

Yes. Just like making a payment at a POS terminal, if you position your mobile phone by the ATM's contactless reader, you can withdraw cash. In this case, we will ask you for the card PIN.

You can activate mobile payment for your card before receiving the physical card, even if the physical card hasn't been activated yet. When you activate mobile payment, a copy of your card will be securely downloaded to your device. This new card can only be used on your device and you can block it without affecting your physical card.