Inspired by the new needs of current customers, we have created a new, technology-led branch model, but also more personal, closer. The Store Premier branches — open, accessible and transparent — strengthen our commitment to you and seek to improve your experience at the branch, bringing us closer to you.
At CaixaBank, we believe that the best way to improve is by giving prominence to people. At Store Premier branches everything is designed to be by your side, making you the real star. Enjoy a genuine differential experience at Store Premier branches, together with our advisers.
- Welcoming. Upon entering the branch, one of our advisers will be waiting to guide you on the fastest and easiest way to assist you with the occasion of your visit.
- Personalised service. Everything at Store Premier branches has been conceived and designed to provide you the service you need, with the help of the best experts. With this in mind, we have eliminated all barriers, creating comfortable spaces that foster human relations.
- Mobility. At Store Premier branches you decide where and how you want to be assisted. Our advisers take a tablet with them so they can show you the benefits of our services, at any time and anywhere. What's more, thanks to the electronic signature, the contract process can be completed conveniently on the tablet.
- Extended hours. The best service is that which adapts to you and your lifestyle. That's why at Store Premier branches we are continuously open from 8:30 am to 6:30 pm (Fridays from 8:30 am to 2:30 pm and summer hours - 1 July to 15 September - from 8:30 am to 2:30 pm)
- Appointments. To provide an even more personalised service and reduce waiting times, we are offering an Appointments service, so that you can choose the most convenient day and time to speak to your personal adviser. You can arrange the appointment on CaixaBankNow, and your adviser will confirm it via SMS.
There are many advantages that you can benefit from as a CaixaBank customer. To help you discover them, we bring you the most innovative products and carry out live demonstrations and interactive presentations so you can try them for yourself. You can also enjoy thematic talks and debates, keeping you up to date with the topics of your interest.
- Showcase. At Store Premier branches you will discover the newest products in the most innovative way possible. So you can try for yourself the features of the products and services that may be of most use for you.
- CaixaBank Talks. CaixaBank Talks is a series of interesting talks that are held at selected Store Premier branches. It is a new way of understanding our relationship with customers, beyond the strictly commercial, and an opportunity to learn new things and be part of enriching debates. You can view the CaixaBank Talks programme here.
- Special events. There is always room for surprises, innovation and culture at Store Premier branches. This is why, events and actions are continuously carried out with the aim of providing a great experience at the branch.
