FAQs

Confirming is a service offered by CaixaBank to help companies manage their payments to suppliers. Confirming notifies suppliers of payment orders, offering the option to advance payments, without recourse (non-payment), and without any bank procedures.

CaixaBankNow is CaixaBank's online remote banking service.

The code is located in the body of the welcome letter. See an example.

On any invoice you have issued to your customer. Our invoice payment notification contains this information.

It must be a 6-digit numerical code. Remember that this number is confidential and for your exclusive use only.

Provide the telephone number of the department in your company that is responsible for managing the collection of invoices.

This way, if we need to contact you, it will be much easier.

Provide the e-mail address of the department in your company that handles the collection of invoices. This way, if we need to contact you, it will be much easier.

Password recovery is available directly in the Confirming portal. If you prefer, you can access it by clicking here.

In your CaixaBankNow digital banking, in addition to anticipating your pending confirming payments, you can also consult payments already received, invoices sent to your customer, or the details of an invoice.

You will need to contact the Confirming service centre:

• 960 290 350 if you are calling from Spain.
• +34 960 290 350 if you are calling from outside Spain.

Opening hours are from 8am to 7pm.

You must be a CaixaBank customer to use the full range of CaixaBankNow digital banking services. You can register at any of our branches. See the branch finder.